AR Dogs understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who engages with our business, either through our website, email or in person and we will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

 This Privacy Policy applies to your use of our Website and to the provision of AR Dogs services to you. Please note that our site may contain links to other websites and we have no control over how your data is collected, stored or used by other websites, businesses or organisations and we advise you to check the privacy policies of any such websites before providing any data to them.

What is your personal data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

In simpler terms, personal data is any information about you that enables you to be identified, either by the information alone, or in conjunction with any other information.

Who are we?

AR Dogs is an animal behaviour and training organisation located at AR Dogs, Arwood, Hale Purlieu, Hale, Fordingbridge, SP6 2NN.

What data do we collect?

We need to collect additional data in order to provide behaviour and training services:

• Your contact details (name, address, email address, telephone numbers)

• Details about your animals and the nature of any problems. This may include a medical history.

• Details of your veterinary practice or other professionals working with your animal.

• Images or videos of your animal taken as part of training or behaviour consultations or that you send to us.

How do we process your personal data?

We use your personal data in the following ways:

• For communication (responding to emails or calls, to make appointments and bookings or contact you in case of changes to those appointments)

• To provide behaviour and training services, including sending reports, notes or other information or contacting you for updates on your animal’s progress.

Electronically held data on devices or hosting services are accessed through password-protected accounts. This data can only be accessed by AR Dogs in connection with providing business services to you. All devices (including laptops and mobile phones) which are able to access this data are also password-protected.

What is the lawful basis for processing your personal data?

The GDPR requires that we must always have a lawful basis for using personal data.AR Dogs processes your personal data for performance of a contract with you, because you have asked us to take specific steps before entering into a contract, because you have consented to our use of your personal data or because it is in our legitimate business interests to use it.

How long do we keep your personal data?

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting, or other requirements.

In some circumstances, we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you. 

Sharing your personal data

AR Dogs treats all personal data as strictly confidential and we share this only in accordance with the law. Examples of times we may need to share your data are to speak to your veterinary practice or insurance company in order to provide behaviour services and we need to keep certain records for UK tax records.

If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights and our obligations under the law.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

We will never sell your data to third parties.

Your rights and your personal data

Under the GDPR, you have the following rights, which we will always work to uphold:

a) The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions.

b) The right to access the personal data we hold about you.

c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us to find out more.

d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us to find out more.

e) The right to restrict (i.e. prevent) the processing of your personal data.

f) The right to object to us using your personal data for a particular purpose or purposes.

g) The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us.

​​Changes to our privacy policy

We may change this privacy policy from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection. We recommend that you check this page regularly to keep up-to-date.

How to contact us

To contact us about anything to do with your personal data and data protection, or to exercise your rights, please use the following details:

Email: admin@ardogs.co.uk

Post: AR Dogs, Arwood, Hale Purlieu, Hale, Fordingbridge, SP6 2NN.